·11 min read
Why We Left Zenoti: The Hidden Cost of Off-the-Shelf SaaS
We ran a spa on Zenoti for $6,516 a year — $318/month plus $225/month in SMS credits at 3–4× market rate. A post-mortem on what vertical SaaS actually costs, why the worst damage was the part we couldn't measure, and how to evaluate a platform before you sign.
Post-MortemSaaSPricingIntegrationsEngineering Management